INFORMATION FOR TENANTS REGARDING COVID-19 (CORONAVIRUS)

 

We are only a phone call away – 1300 757 885.

Our offices may be closed, but all our staff are happy to assist with all your needs over the phone.

The continuation of quality service remains our utmost priority, however we must equally keep our staff, residents, and community safe from the Coronavirus pandemic.

 

ATTENTION: Southern Cross Housing Tenants

Please be advised that our office is currently closed until further notice

 

If you are experiencing homelessness and require assistance, call 1300 757 885 (Mon – Fri 9:00am – 5:00pm)

If you are experiencing homelessness and require assistance afterhours, please call Link2Home on 1800 152 152

For all Housing and Tenancy related matters, please contact us on 1300 757 885.

For existing tenants: To report urgent maintenance or repairs, call 1300 757 885 (Mon – Fri 9:00am – 5:00pm).

 

Southern Cross Housing staff and contractors will call you prior to any visit. If you are unwell, recently travelled overseas, or have been exposed or tested for COVID-19, please let them know prior to the visit.

Additionally, if you need to visit us and you have concerns about being around other people because of COVID-19, you can talk to your local office by phone.

 

Please Note:

You can be confident that Southern Cross Housing is following Government advice, and that our business continuity plan is extremely robust and resilient enough to deal with the potential challenges ahead.

Essential services will still continue, including collection of rent payments, urgent maintenance tasks and any actions via the NSW Civil and Administrative Tribunal (NCAT).

Unfortunately, The COVID-19 Pandemic will have a serious impact on the Australian economy resulting in more people losing their jobs and homes. This will lead to more homelessness and much more demand on the public housing system. Please make sure you do not place your tenancy at risk during these turbulent times. Make sure you keep up your rent payments without falling behind. If you are struggling financially, please Contact Southern Cross Housing to discuss a range of options to assist including payment plans or deferred payments, particularly if your income has been impacted by the COVID-19 pandemic.

 

Advice on how to take care of your own health

 

The NSW Health website remains the best place for up to date information. Please listen to advice from doctors and experts.

COVID-19 spreads from one person who has the virus to another person through droplets from a cough or sneeze. It can also spread from objects or surfaces. There are steps you can take to protect yourself and those around you from spreading the virus:

  • Wash your hands frequently with soap and water or an alcohol-based hand rub;
  • Avoid touching your eyes, nose and mouth as much as possible;
  • Maintain at least 1.5 metre distance between yourself and others;
  • If you are feeling unwell, it is best you stay home. Even for a slight cough or cold;
  • Cover your nose and mouth with a tissue when you cough or sneeze. Throw soiled tissues in the bin and clean your hands with soap and water or sanitiser. If you do not have a tissue, sneeze or cough into a flexed elbow.

For general advice, call the National Coronavirus Health Information Line on 1800 020 080

If you have a fever, cough or trouble breathing, see a doctor and call them before you visit. You can also call healthdirect on 1800 022 222.

If you are feeling seriously unwell and it is an emergency, call 000 immediately.

 

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