Southern Cross Housing values your feedback. If you are not happy with a decision that we have made or the way we have delivered services we want to hear about it. Your feedback helps us to improve our services. You can access a copy of the Southern Cross Housing Complaints Policy here.
Southern Cross Housing values your feedback if you are happy with the way that we have delivered a service or activity. Your feedback helps us to know that we are on the right track and to provide due recognition to our staff that are performing well. You can lodge a compliment using the Compliments Form
You are encouraged to make a complaint if you are not happy with the quality or standard of service you have received from Southern Cross Housing. Your feedback helps us to improve our services, including our contractors.
Southern Cross Housing has a set process for resolving complaints. This process consists of three steps.
If you are unsatisfied with the outcome of your complaint you are able to lodge an appeal using our Appeals Form. Your feedback helps us to improve our services. You can access a copy of the Southern Cross Housing Appeals Policy here.
Once completed your forms for Compliments, Complaints or Appeals should be sent to one of the following places:
Our Complaints and Appeals brochure provides more information about Southern Cross Housing Complaints and Appeals processes
If you are having an issue with your neighbour please contact our Tenancy Team directly on 1300 787 885.
If you wish to record a complaint about the actions of a Southern Cross Housing employee, you can express your concern in a number of ways. A copy of our Complaints Policy is here. If you complaint relates to an employee, you are encouraged to speak with them directly or to their Manager.
Contacting your local office in person or via telephone
Via post by writing to us at PO Box 2351 Bomaderry NSW 2541
Via email to firstname.lastname@example.org
Please contact your local office if you require a copy of the form for your records.